When you can ask for your money back
You have 30 days from the date of purchase to request a refund if the service does not perform as described and our help desk is unable to put it right.
What the refund covers
Refunds are for technical faults on our side. They are not available when you simply change your mind after using the service for a long period, when the problem lies with your own internet provider, or when an account has been suspended for breaking the terms of service.
How to make a request
Write to the help desk with your order number and a short description of what is going wrong. If the refund is approved, the money goes back to the payment method you originally used, within 5 to 10 business days.
Questions
Anything unclear in this policy? Write to plodcalmo@gmail.com and the help desk will explain.